Refund policy

Refund and Make-Up Class Policy

In-Person Classes and Online Passion Discovery Workshops

We understand that plans can change. If you need to cancel your workshop booking, here's what you need to know about our refund policy:

  • If you cancel within 4 days of booking and at least 96 hours before the workshop starts, you'll receive a 100% refund, minus a small 5% transaction processing and admin charge.
  • Cancel between 4-20 days of booking and at least 96 hours before the workshop starts, and you'll get a 50% refund, minus the 5% transaction processing and admin charge.
  • Cancel after 21 days of booking and at least 96 hours before the workshop starts, and you'll receive a 25% refund, minus the 5% transaction processing and admin charge.
  • Unfortunately, we can't offer refunds for workshop bookings made less than 96 hours before the start time, regardless of the reason.
  • Since our workshops and classes are designed as group sessions, we regret to inform you that we're unable to provide make-up sessions. If you anticipate needing an extended absence, please notify us in advance, and we can hold billing accordingly.

After-school online classes

  • There's no contract; you pay for a fixed term, whether month-to-month or with discounted multi-months. Please note that paid fees are non-refundable.
  • If you decide to discontinue classes, kindly inform us in writing (via email: hello@inspirely.education) at least 10 calendar days before the 1st calendar day of the upcoming month.
  • For private classes: No make-up class will be offered if your child is absent with inadequate notice (less than 24 hours) for any reason.
  • For group classes: One make-up class (per two-month period) can be arranged based on the educator's availability within a 4-6 week timeframe if your child is absent with adequate notice (more than 24 hours).
  • For group classes: No make-up class will be offered if your child is absent with inadequate notice (less than 24 hours) for any reason.
  • Extended absences: If your child will be absent for an extended period (i.e., more than a month), please discuss this with us in advance.
  • Enjoy a $5 monthly saving with pre-authorized payments. Alternatively, you can opt for e-transfer. Please note, a late payment fee of $10 will be applied for each occurrence.

March Break / Summer Camps

All camp registration fees are subject to a 'No Risk' credit or payment refund as stated below.

Options for Refund

  • Store Credits: Immediate (see further details below).
  • Payment Refund: May take up to 7 days for bank processing.
  • Camp switch-over is allowed if a spot is available; a fee difference at the time of change may apply (subject to availability).
  • Wide Range of Options with Store Credits: Use them towards awesome DIY STEAM Building Kits, Passion Discovery Workshops, a wide range of after-school classes, or as a creativity gift card for friends and family.

All cancellations must be sent in writing via email to: hello@inspirely.education. Please note that for each eligible refund, a 5% bank processing & charge will be retained.

Summer Camps 2024

  • Up to May 31, 2024:
    • 100% store credit, available immediately.
    • 100% refund to original method of payment. 
  • Up to June 15, 2024
    • 100% store credit, available immediately.
    • 100% refund to original method of payment if cancelled within 36 hours of booking. There after, 75% refund.
  • Up to Aug 29, 2024
    • 100% store credit, available immediately, if camp start time more than 48 hours). 50% if cancelled within 48 hours of camp start time. 
    • 100% refund to original method of payment if cancelled within 24 hours of booking (camp start time more than 48 hours). There after, 25% refund.
    • No refund if cancelled within 48 hours of camp start date (booked more than 24 hours before).
    • Camp switch over is allowed (subject to availability). Price differentiation apply. 

March Break Camps 2024

    • Up to Feb 15, 2024
      • 100% store credit, available immediately.
      • 100% payment refund.
    • Up to March 1, 2024
      • 100% store credit, available immediately.
      • 100% payment refund if cancelled within 36 hours of booking. There after, 50% refund. 
    • Up to March 5, 2024
      • 100% store credit, available immediately, if camp start time more than 48 hours). 50% if cancelled within 48 hours of camp start time. 
      • 100% refund to original method of payment if cancelled within 24 hours of booking (camp start time more than 48 hours). There after, 25% refund.
      • No refund if cancelled within 48 hours of camp start date (booked more than 24 hours before).
      • Camp switch over is allowed (subject to availability). Price differentiation apply. 

    Online Camp(s) Requirements and Guidelines

    • Get ready for some fun DIY activities and Zoom sessions! We'll send you a list of materials you'll need for the camp, so keep an eye out for it 7 days before we start. If you don't receive it, just give us a shout.
    • Before reaching out, take a quick peek in your spam folder. Sometimes emails do find way there! If they do, just mark us as a safe sender to make sure you receive all our future emails inside "Inbox".
    • At INSPIRELY, we're all about creating a safe and enjoyable learning environment. To make sure everyone stays safe and happy, we'll ask you to fill out some forms before the camp starts. Don't worry, we'll send them your way before camp starts.
    • To join in on the fun, your child will need a computer with a good internet connection and the Zoom video conference software.
    • Your child will be admitted to the camp only if their Zoom display name matches the name on the registration form.
    • It's important for the adult who registered the child to supervise or make an arrangement during the camp.
    • If any programs require software or app downloads, make sure to check if your device is compatible and download the software at least 24 hours before the camp starts.
    • Using a phone for the camp isn't ideal due to the small screen size, so it's best to stick with a computer or tablet.
    • We recommend finding a quiet, comfy spot for your child to attend the camp. After all, learning is best when you're super cool and relaxed!

    DIY STEAM Building Kits

    INSPIRELY offers a 7-day return policy, allowing you to request a product return within 7 days of receipt if the item is defective and approved by us.

    To qualify for a return, the item must be undamaged, in its original packaging, and accompanied by a receipt or proof of purchase. Please note that all sales are final for items purchased at onsite exhibition events; any approved returns or exchanges will only take place on site.

    For online orders, please contact us at hello@inspirely.education. Unless the product is defective, return costs fall under buyer's responsibility. INSPIRELY does not assume responsibility for shipping damages.If your return request is accepted, we'll provide you with a return shipping label along with detailed instructions on how to send your package back to us.

    We do not accept items sent back without prior approval from our team. If you have any queries regarding returns, feel free to reach out to us at hello@inspirely.education.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like items from INSPIRELY bank reward catalogue, purchased made at onsite trade shows, electronic digital goods, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    We do not accept returns on gift cards.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have (once approved), and once the return is accepted, make a separate purchase for the new item.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.