Refund policy

Refund policy for the after-school virtual classes:

Fees are due before the first class start date of the month. Fees paid for the month are none refundable.
If you are discontinuing class then person who registered the child needs to inform us in writing (email: enrolment@inspirely.ca), 7 days before 1^st calendar day of the month.

Refund policy for the virtual march break / summer camps 2023:

All camp registration fees are subject to a full ‘No Risk’ refund (minus 3% processing fee) within 2 calendar days of booking.
After that only credit will be issued; no refund. You can request for change of camp if there is spot; difference of fees payable extra.
All cancellations must be sent in writing, email to: enrollment@inspirely.education

Refund policy for the physical products bought from shop:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enrollment@inspirely.education. The cost of return will be responsibility of buyer unless there is defect in the product. Damage caused in the shipping is not the responsibility of INSPIRELY | STEAM Education.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enrollment@inspirely.education.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like electronic digital goods, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.