Shipping policy

Order processing

Physical product orders are processed within 3 business days after you receive your order confirmation email. Business days exclude weekends and public holidays. You will receive a separate notification when your order ships. Processing time is separate from delivery time.

Digital and virtual orders are processed within 3–5 days.

Shipping within Canada

Shipping options and applicable charges for Canadian orders are calculated and displayed at checkout.

Shipping to the United States

We ship eligible Inspirely STEM kits and personalized wooden family car ornaments to the United States. Available delivery options and shipping charges are displayed at checkout.

Local delivery

Free local delivery is available for orders of CAD $27 or more.

Free local pickup

Free local pickup is available from our Brampton location. Select local pickup at checkout when placing your order.

Most pickup orders are ready within 3 business days. Some products may be available for same-day pickup, while kits requiring additional preparation may take up to 7 business days.

We will email you when your order is ready, along with pickup instructions. Please wait for this confirmation before visiting.

Pickup hours are Monday to Friday, 9 a.m. to 6 p.m. Please bring your order confirmation email when collecting your order.

Tracking your order

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow 48 hours for tracking information to become available.

If your order has not arrived within 10 days of your shipping confirmation email, contact hello@inspirely.education with your name and order number. We will investigate and help you track your delivery.

Refunds, returns and exchanges

For information about refunds, returns and exchanges, please refer to our Refund Policy.